Refund and Returns Policy

 

Refund & Return Policy

Policy Overview

Our store offers a 30-day return and refund window starting from the date of purchase. Requests made after this period will not qualify for a refund or exchange.

To be eligible for a return, the product must be unused, undamaged, and returned in its original packaging as received.

Items Not Eligible for Return

Certain products are excluded from returns due to their nature. These include:

  • Perishable items such as food, flowers, newspapers, or magazines

  • Personal, intimate, or sanitary products

  • Hazardous materials and flammable liquids or gases

Additionally, the following items are non-returnable:

  • Gift cards

  • Digital or downloadable software

  • Selected health and personal care products

Proof of Purchase

A valid receipt or proof of purchase is required to process any return.
Please note that items should not be sent back to the manufacturer.

Partial Refund Conditions

In some cases, only a partial refund may be issued, including:

  • Books showing visible signs of use

  • Opened CDs, DVDs, software, video games, cassettes, or vinyl records

  • Items returned in a damaged condition or missing components not caused by our error

  • Products returned more than 30 days after delivery

Refund Process

Once we receive and inspect the returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved, the refund will be processed and credited to your original payment method within a specified number of business days.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account

  2. Contact your credit card provider, as posting times may vary

  3. Reach out to your bank for processing updates

If the issue remains unresolved, please contact us at support@thea3b.store

Sale Items

Only products purchased at regular price are eligible for refunds.
Discounted or sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.
To request an exchange for the same product, contact us at support@thea3b.store and send the item to

Gift Returns

If an item was purchased as a gift and shipped directly to you, you will receive a store credit equal to the return value once the item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.

Return Shipping

Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, return shipping charges will be deducted from the total refund amount.

Delivery times for exchanged items may vary depending on location.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.